Resource Hub
Curated links for the most valuable official and community resources, updated for 2026. Organized by role.
Discover resourcesOfficial Learning
Certification tracks, learning paths, and official platform docs
Community
Forums, discussions, and peer knowledge sharing
Courses & Labs
Free and paid courses, practice instances, and repos
Media
Blogs, YouTube channels, books, and podcasts
Explore all our resources
92 resources
Role
Categories
Scrum Guide (Official)
The definitive reference for Scrum — written by the framework's creators. Essential reading before working in any sprint-based team.
FreeBoth
Atlassian: What is Agile?
Practical, team-oriented introduction to Agile methodology, Scrum, Kanban, and how they apply in real engineering teams.
FreeBoth
Atlassian: Kanban vs Scrum
Concise comparison of Kanban and Scrum — helps you understand why sprint-based Kanban boards are used in day-to-day ITSM work.
FreeBoth
ServiceNow University
Official learning hub with self-paced courses, live sessions, career journeys, and certifications. Formerly Now Learning.
Free / PaidBoth
ServiceNow Docs
Current official documentation portal — legacy docs.servicenow.com redirects here as of 2025.
FreeBoth
Welcome to ServiceNow
Best official first-stop course with interactive lessons, simulations, and knowledge checks. Valuable for both roles.
FreeBoth
ServiceNow Fundamentals On Demand
Foundational course for understanding the full platform before specializing into admin or developer work.
FreeBoth
Personal Developer Instance (PDI)
Free admin-level sandbox for hands-on learning — the essential practice environment for every ServiceNow learner.
FreeBoth
Best Practices
Official implementation-guidance site that replaced Now Create in late 2025. Essential for mature admin and platform-owner work.
FreeBoth
RiseUp with ServiceNow
Structured skilling program with virtual instructor-led and on-demand learning for career starters.
FreeBoth
ServiceNow Community
Central public community site for forums, blogs, events, and user groups.
FreeBoth
r/servicenow
The most active public space for candid admin, developer, and career discussions.
FreeBoth
Stack Overflow: servicenow
Best searchable archive for scripts, workflows, and technical troubleshooting questions.
FreeBoth
Training and Certifications Forum
Active official forum for cert prep, study advice, and beginner roadmaps.
FreeBoth
The Snowball
One of the best independent ServiceNow learning sites — guides, API references, code recipes, and a weekly newsletter.
FreeBoth
ServiceNow Guru
Longstanding community site with practical solutions, scripts, and admin-oriented troubleshooting articles.
FreeBoth
Product Launch Blogs
Best official source for release changes and what's-new summaries by product and role. Keep this bookmarked.
FreeBoth
IK Consulting Tech Blog
Fast-moving ServiceNow-focused technical blog covering admin and scripting scenarios.
FreeBoth
NewRocket Resources
ServiceNow partner resource hub with webinars, articles, and release-focused thought leadership.
FreeBoth
ServiceNow Official Channel
Release overviews, product demos, and learning content. The official video library.
FreeBoth
ServiceNow Dev Program
Best YouTube home for builders, CreatorCon content, and platform feature deep dives.
FreeBoth
ServiceNow Community Channel
Archived event recordings and role-relevant sessions from the official community program.
FreeBoth
Basico ServiceNow Learning
Free channel covering both administration and development basics in an accessible format.
FreeBoth
Break Point
Official show for admins, developers, and builders. The best starting podcast for either role.
FreeBoth
ServiceNow Insights
Official insider-style show focused on products, updates, and platform direction.
FreeBoth
Keep It AI
ServiceNow Community podcast centered on AI, automation, and modern platform strategy.
FreeBoth
ServiceNow Podcasts Hub
Official collection page aggregating all ServiceNow podcast shows across product areas and audiences.
FreeBoth
CSA Learning Path
Official learning path for the Certified System Administrator credential — the primary certification for admins.
FreeAdmin
ServiceNow Administration Fundamentals On Demand
The flagship self-paced admin course covering platform fundamentals, navigation, configuration, and core tasks. Free as of 2024.
FreeAdmin
CSA Mainline Exam
Official exam page with candidate information, exam objectives, and certification details.
PaidAdmin
AI System Administrator Career Journey
Role-mapped official journey for admins working on the newer ServiceNow AI Platform.
FreeAdmin
Associate AI System Administrator
Gentler on-ramp for learners who want to build confidence before tackling the full CSA track.
FreeAdmin
System Administrator Hub
Official SysAdmin resource center collecting role-relevant articles, blogs, and forums in one place.
FreeAdmin
SNAF Syllabus
Official syllabus for Administration Fundamentals — outlines covered topics, structure, and lab emphasis.
FreeAdmin
Micro-Certification: Welcome to ServiceNow
Entry-level credential that validates basic platform navigation and core concepts. Good first badge.
FreeAdmin
AI Learning Days
Free live sessions across regions, ranging from strategy to hands-on technical content.
FreeAdmin
Get Started with Artificial Intelligence
Useful add-on for admins who need AI vocabulary and platform context before going further.
FreeAdmin
ServiceNow Administration Fundamentals (Instructor-led)
Official live format of SNAF — better than on-demand for learners who want structure and instructor support.
PaidAdmin
LinkedIn Learning: ServiceNow Basic Administration
Compact video course covering administration basics, Service Catalog, CMDB, automation, ACLs, and knowledge work.
PaidAdmin
Udemy: ServiceNow Certified Administration for Beginners
Budget-friendly course emphasizing platform fundamentals and admin functions in a personal instance.
PaidAdmin
Pluralsight: Building the ServiceNow CMDB
Focused course for one of the higher-value admin domains: CMDB and CSDM fundamentals.
PaidAdmin
Coursera: Advanced ITSM with ServiceNow
Best follow-on for admins moving from platform basics into ITSM process depth.
PaidAdmin
Udemy: Complete ServiceNow Admin Course
Long-form course for learners wanting more volume and practice depth across admin and basic development.
PaidAdmin
SysAdmin Forum
Dedicated official forum for admin best practices, how-to questions, and troubleshooting.
FreeAdmin
Training and Certifications Hub
Community collection of certification guidance, candidate resources, and onboarding materials.
FreeAdmin
Community Central
Good orientation hub for new community members and first-time platform learners.
FreeAdmin
ServiceNow System Administrator Playlist
Beginner-targeted playlist explicitly labeled for ServiceNow system administrators.
FreeAdmin
Edureka ServiceNow Training
Well-known third-party training playlist commonly used for CSA exam prep refreshers.
FreeAdmin
SAASWITHSERVICENOW
Open learning channel with ServiceNow walkthroughs and training playlists for admins.
FreeAdmin
Request a Lab Instance
Official path for claiming lab environments tied to ServiceNow University learning content.
FreeAdmin
Lab Instance FAQ
Practical FAQ for using a single lab instance effectively and avoiding common learner mistakes.
FreeAdmin
CreatorCon Builder Track Labs
Official on-demand lab set; especially useful for admins moving toward low-code builder work.
FreeAdmin
Learning ServiceNow, Second Edition
Broad foundation book spanning administration and development. Older but still solid for platform concepts.
PaidAdmin
ServiceNow Cookbook
Recipe-style reference for common configuration and workflow problems. Good desk reference.
PaidAdmin
Spinning Up ServiceNow
Focused on standing up ServiceNow in organizations — especially useful for platform owners and lead admins.
PaidAdmin
ServiceNow for Architects and Project Leaders
Valuable for senior admins who also act as platform owners or lead implementations.
PaidAdmin
Customer Connection
Particularly useful for admins and platform owners interested in implementation and adoption practices.
FreeAdmin
ServiceNow Developers
Official developer program home for learning, building, and deploying on the platform. Start here.
FreeDev
CAD Learning Path
Official path for the Certified Application Developer journey.
FreeDev
Application Development Fundamentals On Demand
The single most important free official course for aspiring ServiceNow developers.
FreeDev
Scripting in ServiceNow Fundamentals
Official scripting course covering JavaScript, Glide APIs, and platform scripting patterns.
Free / PaidDev
CAD Mainline Exam
Official certification page for CAD candidate information and exam details.
PaidDev
API Reference
Core reference for REST APIs and platform scripting APIs — keep this open while developing.
FreeDev
ServiceNow SDK
Official documentation for source-code development with VS Code and local development workflows.
FreeDev
REST API Explorer
Official guide to the built-in REST API Explorer for integration testing and endpoint discovery.
FreeDev
Application Development Fundamentals On Demand
Core official developer course for custom app creation, scoped applications, and platform development.
FreeDev
Scripting in ServiceNow Fundamentals
Strong next step after ADF for learners who need JavaScript depth, Glide APIs, and scripting context.
Free / PaidDev
AI Learning Days
Increasingly important for developers building around AI-assisted workflows and agentic automation.
FreeDev
Get Started with Artificial Intelligence
Foundational AI vocabulary before diving into Now Assist or agentic build workflows.
FreeDev
Udemy: The Complete ServiceNow Developer Course
Strong budget option focused on scripting, APIs, and applied development.
PaidDev
Udemy: Scripting and Advanced Development in ServiceNow
Focused course for client-side, server-side, and Glide API scripting patterns.
PaidDev
Udemy: JavaScript for ServiceNow Professionals 2026
Bridge course for developers who know ServiceNow basics but need JavaScript fluency.
PaidDev
Application Development Fundamentals (Instructor-led)
Official live developer course with more structure than the free on-demand equivalent.
PaidDev
Coursera: ServiceNow IT Automation and AI-Powered Workflows
Modern workflow-and-AI lens that helps developers contextualize the full platform.
PaidDev
Developer Forum
The primary official forum for code, scripting, UI, and platform workflow questions.
FreeDev
App Engine Forum
High-value forum for low-code, App Engine Studio, and builder questions.
FreeDev
ServiceNow Developers Connect
Official developer community entry point from the Developer Program.
FreeDev
Stack Overflow: servicenow-rest-api
Especially useful for integration developers working with REST APIs and table permissions.
FreeDev
Developer Blog
Official developer blog archive — best place for platform-specific articles and podcast show notes.
FreeDev
ServicePortal.io
Best independent resource for portal, Employee Center, widget, and UX-related development patterns.
FreeDev
Developer MVP Highlights
Useful official roundup source for high-quality community-created blogs, podcasts, and videos.
FreeDev
Code Snippets (GitHub)
Community-driven snippet repository managed by the Developer Program — excellent for pattern discovery.
FreeDev
AES App Examples (GitHub)
Official example-app repository for App Engine Studio learners.
FreeDev
UI Builder Docs
Official starting point for building custom pages and workspaces with UI Builder.
FreeDev
Automated Test Framework (ATF)
Critical for developers who need change-safe delivery and repeatable regression testing.
FreeDev
Install the ServiceNow SDK
The practical setup page to move from browser-only work into code-first local development.
FreeDev
RESTful API Integration Playlist
Good niche playlist for developers working on integrations and REST message patterns.
FreeDev
ServiceNow Development & Administration Training
Free mixed playlist covering both admin and developer fundamentals.
FreeDev
ServiceNow Application Development
One of the clearest books specifically centered on custom app development and scoped applications.
PaidDev
ServiceNow Building Powerful Workflows
Workflow-focused title still useful conceptually for tasks, notifications, and integrations.
PaidDev
ServiceNow for Architects and Project Leaders
Best for developers moving into architecture, governance, and platform leadership roles.
PaidDev
Syncing with ServiceNow
Partner-hosted show focused on workflows, tools, and enterprise use of the platform.
FreeDev
Links were verified at time of publication. Some resources may have moved, changed pricing, or been discontinued since then.