ServiceNow Developer

Move beyond configuration into platform scripting. Work through GlideRecord queries, Flow Designer, Script Includes, UI Actions, and REST integrations — the practical building blocks for development beyond checkbox admin work.

Intermediate
4 sprints · 20 tickets

What you'll be able to do

Write GlideRecord scripts that run safely at scale
Automate cross-table workflows in Flow Designer
Build reusable Script Includes to reduce platform debt
Connect ServiceNow to external systems via REST
Process inbound data through Transform Maps and Email Actions
Architect scoped applications with proper data isolation

Curriculum

Sprint 01Scripting & Automation FoundationsStart sprint

Business Rules with GlideRecord, Flow Designer, Script Includes, UI Actions, and Scheduled Jobs — the five mechanics that separate a developer from an advanced admin.

STRY0042001Cascade resolution to child incidents
Business RulesGlideRecord
STRY0042002Auto-create facilities task on desk move
Flow DesignerTask Generation
STRY0042003Centralize VIP-manager checks into one Script Include
Script IncludeReusability
STRY0042004Create Problem from Incident UI Action
UI ActionsServer Scripting
STRY0042005Auto-close stale resolved incidents
Scheduled JobsMaintenance
Sprint 02Advanced Integration & DataStart sprint

Transform Maps, outbound REST, Flow Designer Subflows, Inbound Email Actions, and Scoped Apps — the patterns that connect ServiceNow to the world around it.

STRY0043001Import vendor contacts via CSV
Transform MapsData Import
STRY0043002Outbound Slack notification for P1s
REST MessageOutbound Integration
STRY0043003Reusable manager approval subflow
Flow DesignerSubflows
STRY0043004Vendor update via inbound email
Inbound Email ActionsParsing
STRY0043005Architect a Visitor Log scoped app
Scoped AppsData Modeling

Ready to start the Developer path?

Work through real tickets, write your reflections, and compare against a senior developer's model answer.

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